There I am sitting still at the Geek Squad counter at the Best Buy in Coquitlam. I'm waiting to get my computer that has been packed with Norton 360 and working out a matter with a content blocker. The sales rep is scratching down figures trying to sell a couple next to me 3 PCs for their kids for Christmas season.

Ok Sir - he says. So you're looking at this full price $89 for Norton 360 $20 for recovery discs x 3, additionally $30 each for a 2 year extended warranty deal. And so that's $90 TOTAL for the 2 years extended warranty which will cover ALL THREE COMPUTERS.

$30? Excuse me? Did I hear that correctly?

I lean in a tad bit more so I can listen to the pitch too. He repeats the figures back to the wife who happens to be estimating all of the totals and repeats $30 x 3 for a 2 year extended warranty for all three computers.

What the heck? I interfere with the sales pitch.

Excuse me, sorry to meddle in, but did I just hear you stipulate that a two year extended warranty is $30?

Yes that is really right he claims. My manager approved that.

Really? I say. You mean the same lady that just billed me $190 for a 3 year extended warranty?

I call the lady over and display her my bill. What kind of business are you folks running here? I say.

And so allow me to get this straight... A 2 year extended warranty for THREE PCs is $90 and a 3 year extended warranty for ONE personal computer is $190?

I ask to speak with the General Manager and the woman sets off for about 15 minutes.

She arrives back and says that the General Manager has offered me a 50% price drop on my extended warranty package. I inquire to talk with him myself and she is gone for another 10 minutes. By this period I'm pondering to myself, these guys are total con artists.

The General Manager comes over and I put out my hand to shake his hand and then he looks at me with this strict look and draws an Arnold Schwarzenegger "HE MAN" grip and almost crushes my hand. He takes this really stern stance like we're going to have a "scrap" or something.

What exactly is this - intimidation tactics at the "Best Buy" in Coquitlam - I'm thinking?

He proceeds to give me a $50 refund and gets into this volume buying spiel and tells me that if I order 3 computers I will have this type of reduction as well. By this time - I'm contemplating to myself, these people are total cons. So I proceed to the checkout to re-crunch the figures in my head to try and figure what has just gone down.

I call the General Manager once again and say - Did I hear you just provide me $50 off when you're Manager just presented me 50% discount?

$50.....50% - I must have gotten the figures confused he says.

I don't think so. I request a full refund. All I could say is BUYER BEWARE!! If I hadn't encountered it myself I would have never believed it could happen for real.

What I think to be the case is that the sales managers are trained to eye up the buyer - look at their clothes, their footwear and their jewelry to know very well what they feel they might scam for each deal and what they can get away with. It seems that at the Best Buy in Coquitlam - a 2 year warranty can go for as low as $30 if you're a couple purchasing 3 computers and if you're a business man donning a Rolex, you can expect to pay $190 for 3 years. WOW!

CUSTOMER WARNING - Is The "Coquitlam Best Buy" Actually Running A Warranty Fraud?
If I hadn't witnessed it myself I would have never believed it. But after my experience one has to wonder whether or not the Coquitlam Best Buy is running an extended warranty scam. Buyer beware!

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